HubSpot Services Hub
HubSpot Services Hub
Streamline and optimize your customer service operations with Hubspot Services Hub. A platform that offers a range of tools and features to help your business manage customer inquiries, resolve issues, and enhance customer experience. The Services Hub is powered with features such as ticket tracking, knowledge management, customer feedback management, and integration with other customer service tools such as phones, and live chat. It also offers real-time reporting and analytics capabilities, to help you track and measure the effectiveness of your customer service efforts.
Product Overview
See HubSpot Services Hub in action
Watch this short video to learn more about HubSpot Services Hub and how it can help you transform your business.
HubSpot Services Hub Feature
Customer Portal
Empower your customers with a secure customer portal. The portal helps keep ticket conversations going between your agents and customers, so that issues are resolved faster.
Customer Portal
Empower your customers with a secure customer portal. The portal helps keep ticket conversations going between your agents and customers, so that issues are resolved faster.
Knowledge Base
Help your customers help themselves, and reduce repetitive support requests. Convert FAQs into a self-help library of articles, videos, and documents.
Knowledge Base
Help your customers help themselves, and reduce repetitive support requests. Convert FAQs into a self-help library of articles, videos, and documents.
Omni-Channel Messaging
Provide a superior customer experience across all channels. Meet your customers wherever they are and seamlessly switch between them.
Omni-Channel Messaging
Provide a superior customer experience across all channels. Meet your customers wherever they are and seamlessly switch between them.
Inbound Calling `{`BETA`}`
Receive and track inbound calls from your customers in HubSpot. Get access to all the information your agents may need in one place.
Inbound Calling `{`BETA`}`
Receive and track inbound calls from your customers in HubSpot. Get access to all the information your agents may need in one place.
Live Chat
Engage and help your website visitors in real time. Automate routing of users to the right agent, and build personalized relationships through contextual conversations.
Live Chat
Engage and help your website visitors in real time. Automate routing of users to the right agent, and build personalized relationships through contextual conversations.
VoIP Calling
Call your customers directly from the HubSpot platform. Make use of features like call logging and analytics.
VoIP Calling
Call your customers directly from the HubSpot platform. Make use of features like call logging and analytics.
Fully Integrated CRM
Automatically track customer details and conversations in one source of truth accessible to your whole team.
Fully Integrated CRM
Automatically track customer details and conversations in one source of truth accessible to your whole team.
Shared Inbox
Bring email, live chat, and Facebook Messenger etc., to one universal inbox and give your team visibility to all conversations from one place.
Shared Inbox
Bring email, live chat, and Facebook Messenger etc., to one universal inbox and give your team visibility to all conversations from one place.
Conversation Intelligence
Automatically capture details of every call and build intelligence with AI-powered insights.
Conversation Intelligence
Automatically capture details of every call and build intelligence with AI-powered insights.
Conversations APIs `{`BETA`}`
Pull all the data of your conversations with customers to centralize your channels. Manage routing processes and uncover insights at scale.
Conversations APIs `{`BETA`}`
Pull all the data of your conversations with customers to centralize your channels. Manage routing processes and uncover insights at scale.
Customer Feedback Surveys
Know satisfaction levels of your customers with NPS, CSAT, CES, and custom surveys and deepen relationships with customers.
Customer Feedback Surveys
Know satisfaction levels of your customers with NPS, CSAT, CES, and custom surveys and deepen relationships with customers.
Playbooks
Build a library of easy-to-follow playbooks for your customer service team. Automate recommended content to your team, when they need it.
Playbooks
Build a library of easy-to-follow playbooks for your customer service team. Automate recommended content to your team, when they need it.
Help Desk & Ticketing
Reduce time spent on data entry, and let your agents focus on helping customers. Route tickets to create a help desk that prioritizes critical issues first.
Help Desk & Ticketing
Reduce time spent on data entry, and let your agents focus on helping customers. Route tickets to create a help desk that prioritizes critical issues first.
Service Analytics
Get actionable insights with out-of-the-box reports and make your services efficient and authentic.
Service Analytics
Get actionable insights with out-of-the-box reports and make your services efficient and authentic.
Team Management
Empower your agents by giving access to the right tools. Get visibility and manage agent permissions, status, and availability across the team.
Team Management
Empower your agents by giving access to the right tools. Get visibility and manage agent permissions, status, and availability across the team.
SLAs
Provide best customer services with full-transparency about your team’s availability. Set working hours, include automation, and report on attainment.
SLAs
Provide best customer services with full-transparency about your team’s availability. Set working hours, include automation, and report on attainment.
Mobile Inbox
Stay productive from anywhere with access to the tools right on your mobile phone.
Mobile Inbox
Stay productive from anywhere with access to the tools right on your mobile phone.
Automated Customer Service
Eliminate repetitive manual processes so your team can be more productive and efficient in solving customer problems.
Automated Customer Service
Eliminate repetitive manual processes so your team can be more productive and efficient in solving customer problems.
HubSpot Services Hub Benefits
Streamline ticket tracking and management
Easily track, prioritize, and resolve customer inquiries and issues.
Streamline ticket tracking and management
Easily track, prioritize, and resolve customer inquiries and issues.
Empower your agents
Hubspot Services Hub includes a knowledge base to help you store and organize customer service information, making it easy for agents to find and share relevant information with customers.
Empower your agents
Hubspot Services Hub includes a knowledge base to help you store and organize customer service information, making it easy for agents to find and share relevant information with customers.
Get a pulse of your customers
The platform includes tools for collecting and analyzing customer feedback, to help you know what your customers think about your services, identify areas for improvement and make data-driven, informed decisions about your customer service operations.
Get a pulse of your customers
The platform includes tools for collecting and analyzing customer feedback, to help you know what your customers think about your services, identify areas for improvement and make data-driven, informed decisions about your customer service operations.
Measure your performance
Get detailed reports and insights to track and measure the effectiveness of your customer service efforts and improve them.
Measure your performance
Get detailed reports and insights to track and measure the effectiveness of your customer service efforts and improve them.
