Dynamics 365 CRM
Microsoft Dynamics 365 for Customer Service
Differentiate your brand with superior customer service
Bond with your Customers
Price and product seem to have been overtaken, as the key differentiators, by Customer Experience. These days, customers are more aware, empowered and demanding. You need to be quick, precise and knowledgeable to deliver a superior value. Customer service plays a key role in delivering the desirable customer experience. It is perhaps the most important engagement your company will ever have with the customer. With Microsoft Dynamics 365 for Customer Service Built-in intelligence you will be able to deliver faster, more personalized service and make a lasting impact with every customer interaction.
Product Overview
See Microsoft Dynamics 365 for Customer Service in action
Watch this short video to learn more about the Microsoft Dynamics 365 for Customer Service and how it can help you run your business better.
Advantage Microsoft Dynamics 365 for Customer Service
Brand Differentiation
In this era of instant gratification, the speed of delivery is one of the key quality factors. But speed alone won’t do, with alacrity you will need the right solution for the consumer — the first time and every time. Microsoft Dynamics 365 platform allows you to instantly address any query or problem raised by the consumer. As a first level of problem solving the platform offers users self-service, community or social channels. AI and machine learning help resolve many routine queries through virtual agents, service bots et al, while the really complex ones are routed to appropriate service teams.
Brand differentiation
In this era of instant gratification, the speed of delivery is one of the key quality factors. But speed alone won’t do, with alacrity you will need the right solution for the consumer — the first time and every time. Microsoft Dynamics 365 platform allows you to instantly address any query or problem raised by the consumer. As a first level of problem solving the platform offers users self-service, community or social channels. AI and machine learning help resolve many routine queries through virtual agents, service bots et al, while the really complex ones are routed to appropriate service teams.
Offer a Long-Term Solution
Each issue is resolved as a long-term solution, objective being that if a query has been raised then all related possibilities are considered and built into the solution. Thus minimizing the possibility of similar problems arising in the near future.
Offer a Long-Term Solution
Each issue is resolved as a long-term solution, objective being that if a query has been raised then all related possibilities are considered and built into the solution. Thus minimizing the possibility of similar problems arising in the near future.
Promise of a Speedy, Accurate and Comprehensive Resolution
Microsoft Dynamics deploys intelligent automation, making available to agents relevant information and resources as they interact with the customer. They have a 360 degree perspective of the customer journey and are empowered with a fair degree of flexibility, enabling them to offer solutions that are – speedy accurate, customized and comprehensive, with minimal chances of an escalation. The customers are able to get their problem resolved though a single interface. You can leverage this as key attribute to upsell or cross-sell.
Promise of a Speedy, Accurate and Comprehensive Resolution
Microsoft Dynamics deploys intelligent automation, making available to agents relevant information and resources as they interact with the customer. They have a 360 degree perspective of the customer journey and are empowered with a fair degree of flexibility, enabling them to offer solutions that are – speedy accurate, customized and comprehensive, with minimal chances of an escalation. The customers are able to get their problem resolved though a single interface. You can leverage this as key attribute to upsell or cross-sell.
A Learning Platform
The platform integrates easily with your legacy systems and can be customized to suit the needs an individual organization. Dynamics 365 does not require any coding. With no-code visual editors and tools it is easy to build and deploy web and mobile apps. This helps reduce cost and complexity of operating a global infrastructure. With actionable insights specific to the individual customer available to your sales team in real-time, their chances of success increase manifold. Microsoft’s state-of-the-art datacenters ensure that your data is safe and secure
A Learning Platform
The Microsoft Dynamics 365 is an intelligent platform, it gets smarter with each interaction with you and your customers. The resultant feedback is registered, processed and developed into actionable insights for subsequent interactions. The platform also facilitates steeper learning curve for the organization through targeted analysis of contact center operations and business-critical data. Direct survey feedback, discussion forums, and social listening improve the over all service experience. HR can promote optimal behavior by developing individual games and team competitions to keep the teams motivated. The platform facilitates faster onboarding of new agents and keeps them up to date on new features and identified best practices with tailored in-app learning. Staffing can also be optimized. Appropriate resources can be allocated based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Capabilities
Fosters Innovation and Adaption
The Microsoft Dynamics 365 platform has been designed to quickly adapt to any environment and to customize as per the individual need of any organization. At each level the platform provides the appropriate resources and allows enough space for individuals/teams to innovate and improvise. This innovation or improvisation is then spread across all levels as organizational learning. This helps leverage individual efforts and innovations for the benefit of the organization.
Fosters innovation and adaption
The Microsoft Dynamics 365 platform has been designed to quickly adapt to any environment and to customize as per the individual need of any organization. At each level the platform provides the appropriate resources and allows enough space for individuals/teams to innovate and improvise. This innovation or improvisation is then spread across all levels as organizational learning. This helps leverage individual efforts and innovations for the benefit of the organization.
Omni-Channel
To enable ease of use and maximum utility the platform has been developed into an omni-channel one. Microsoft Dynamics 365 is compatible with almost all the popular operating systems and optimized for any device viz. mobile phone, laptop or desktop. This helps you to engage the customer on her preferable platform, while your agents are able to resolve any customer query on the go!
Omni-Channel
To enable ease of use and maximum utility the platform has been developed into an omni-channel one. Microsoft Dynamics 365 is compatible with almost all the popular operating systems and optimized for any device viz. mobile phone, laptop or desktop. This helps you to engage the customer on her preferable platform, while your agents are able to resolve any customer query on the go!
Easy Integration
The Dynamics 365 platform is easy to deploy and can integrate easily with your legacy systems that may be not be Microsoft. The automated processes across Dynamics 365 applications and third-party systems work in tandem with each other to deliver superior customer experience. The integration is seamless, with with minimal down-time. At the front-end, users won’t even realize that there are multiple systems at play, and it will be business as usual for them!
Easy Integration
The Dynamics 365 platform is easy to deploy and can integrate easily with your legacy systems that may be not be Microsoft. The automated processes across Dynamics 365 applications and third-party systems work in tandem with each other to deliver superior customer experience. The integration is seamless, with with minimal down-time. At the front-end, users won’t even realize that there are multiple systems at play, and it will be business as usual for them!
Powerful Analytics
of Dynamics 365 helps capture consumer data from multiple sources viz. direct feedback, emails, social media or any other. All conversations with the consumer are automatically captured, collected, assimilated and processed. You can also monitor promotion campaigns (and their impact on the brand), company performance on predefined parameters, assess brand perceptions amongst consumer etc. and instantly generate the relevant reports. Since the analysis is continuous and real-time, you can assess the efficacy of a campaign as it unfolds. If required, make a course correction or add some more to make the campaign or promotion more potent. Relevant insight are made available to the team as and when required, helping then deliver enhanced value to the consumers.
Powerful Analytics
of Dynamics 365 helps capture consumer data from multiple sources viz. direct feedback, emails, social media or any other. All conversations with the consumer are automatically captured, collected, assimilated and processed. You can also monitor promotion campaigns (and their impact on the brand), company performance on predefined parameters, assess brand perceptions amongst consumer etc. and instantly generate the relevant reports. Since the analysis is continuous and real-time, you can assess the efficacy of a campaign as it unfolds. If required, make a course correction or add some more to make the campaign or promotion more potent. Relevant insight are made available to the team as and when required, helping then deliver enhanced value to the consumers.
Economical
Since the solution is cloud-based, there is no need for heavy infrastructure investments to deploy Microsoft Dynamics 365. The platform is scalable and flexible. The users can increase or decrease the users as per their needs. Apart from SaaS, there are other economical options (plans) especially customized for medium and small-scale companies.
Economical
Since the solution is cloud-based, there is no need for heavy infrastructure investments to deploy Microsoft Dynamics 365. The platform is scalable and flexible. The users can increase or decrease the users as per their needs. Apart from SaaS, there are other economical options (plans) especially customized for medium and small-scale companies.
