Anytime, anywhere customer support
Never Make your Customers Wait
In the service industry, business customer experience is all that matters, because experience is what the customer is left with after she consumes the service. For customer is fickle, a slight error may be enough to spoil your carefully nurtured brand image. Certain handholding is necessary, post-purchase. The Salesforce Service Cloud ensures that the customer always reaches you or you reach her. Post Haste! She is in touch with the right person (in the organization) at all times and over the media of choice. An immediate resolution or a promise of a speedy resolution is enough to keep consumer anxiety at bay. The responsiveness of an organization goes a long way in building strong customer relationships… for the customer always remembers when she receives immediate attention!